Course Code: CIFO
To give a basic understanding of the Front Office operations to students whose desire is to work in the hospitality industry as future Front Office Professionals.
Units
Unit ID | Unit Name |
---|---|
001 | Introduction to catering and hospitality industry |
002 | Personal hygiene and grooming |
003 | Occupational Health and safety, HIV/AIDS awareness |
004 | Customer care and service quality |
005 | Fire prevention and dealing with emergency |
006 | Introduction to department |
007 | Telephone handling |
008 | Deal with reservation process |
009 | Deal with arrivals |
010 | Deal with departure |
011 | Prepare and deal with guest folio and accounts |
012 | Exchange foreign encashment and TC |
013 | Computer |
014 | Communication Skills |
Entry Requirement
- G.C.E OL